Safety, standards & safeguards
The practical systems behind your journey
A safari takes place in environments where distances are long, conditions can change and reliable preparation matters. Alongside designing the journey itself, Lamai puts practical systems in place around emergency support, vehicle preparation, insurance and professional standards. These safeguards do not remove every uncertainty from travel. They help us prepare responsibly, respond when something changes and make clear what guests can expect from us.
AMREF Flying Doctors
Every Lamai guest is enrolled in the AMREF Flying Doctors Maisha Tourist Plan for the duration of their safari.
The membership provides access to professional emergency evacuation services when medically required, including a 24-hour medical helpline and access to AMREF Flying Doctors and its medical professionals. This can be especially important when travelling in remote safari areas, where advanced medical facilities may be some distance away.
Emergency evacuation cover is not comprehensive travel insurance. Guests should still arrange suitable personal travel insurance covering medical treatment, cancellation, luggage, repatriation and the other risks relevant to their journey.
Prepared before the journey starts
Safari travel places demanding conditions on vehicles. Roads, dust, heat and long distances all make preparation important. Lamai manages the vehicles it operates through planned servicing, inspections and pre-departure checks. While no operator can promise that a mechanical problem will never occur, vehicle preparation and a practical response when something changes are part of the operating system behind each journey.
Operational cover
Lamai maintains the applicable insurance for the safari vehicles it operates, including the relevant tour-operator and passenger vehicle cover. This operational insurance is part of Lamai’s responsibility as an operator. It does not replace the personal travel, medical, evacuation, cancellation or repatriation insurance guests should arrange before travelling.
Part of Tanzania’s professional tourism sector
Lamai is a member of the Tanzania Association of Tour Operators (TATO), the professional association representing tour operators within Tanzania’s tourism industry. For us, professional tourism is not only about the experience guests see. It also means operating within the wider standards, responsibilities and professional structures of the Tanzanian tourism sector.
Building a more structured sustainability approach
Lamai has started the Travelife sustainability pathway for tour operators and is working towards Travelife Partner recognition. The process is helping us formalise, review and improve how sustainability is managed across our operations and supply chain. It gives us a structured framework for turning intentions into practices that can be reviewed and improved over time. We will only describe Lamai as a Travelife Partner or Travelife Certified company once the relevant status has been formally awarded.
Good preparation is often most visible when you do not need to think about it. From vehicle checks before departure to emergency evacuation arrangements and the standards we continue to develop behind the scenes, these systems form part of how Lamai takes responsibility for the journeys we operate. You should still travel with appropriate personal insurance and follow the practical advice provided before departure. Our responsibility is to make sure the parts that belong to Lamai are approached with the same care as the safari itself.
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